Achieving Operational Improvement: Leveraging BPM and Content Management

Webinars

presents

Achieving Operational Improvement:
Leveraging BPM and Content Management

November 10, 2004, 1:30 p.m. Eastern

In Conjunction with

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In order to remain competitive, insurers must continuously improve their ability to manage customer loyalty, profitability, and risk in an increasingly complex market. In response to these demands, insurance companies are exploring innovative ways to improve underwriting, claims, and policy service processes to achieve increased capacity, higher customer satisfaction and reduced operational costs.

The Robert E. Nolan Company, a management consulting firm specializing in the insurance industry, will discuss business process management (BPM) and describe what successful insurers are doing to improve and automate core operational processes by combining business requirements analysis, process design, automation and content management.

Moderator: Ara Trembly – Senior Technology Editor for National Underwriter

Speakers:

Rod Travers – Senior Vice President, Technology, Robert E. Nolan Company
Jim Alcina – Vice President, Fuego, Inc.
Frankie Basso – Vice President, Systemware, Inc.

Rod Travers – Senior Vice President, Technology, Robert E. Nolan Company

The Robert E. Nolan Company is an operations and technology consulting firm specializing in the insurance industry. The Nolan Company has worked with over 400 insurance companies during the past 31 years, delivering operations improvement, process management, and IT effectiveness services. Rod Travers is senior vice president of technology for the Robert E. Nolan Company. He works with Nolan clients to identify, evaluate, and apply process-enabling technologies in financial services.

Frankie Basso – Vice President, Systemware, Inc.

Frankie Basso has more than 10 years experience in the enterprise content management and output management industries. As vice president at Systemware, Mr. Basso is responsible for various aspects of sales and marketing of the company's software products as well as product management, marketing communications, public relations and go-to-market strategies. Mr. Basso oversees the company’s business development and channel sales initiatives in addition to facilitating strategic partnerships.