General Help Topics
8am - 6pm ET Monday - Thursday
8am - 5pm ET Friday
- Registering with National Underwriter
- Finding Products
- Ordering Products
- Special Ordering and Group Ordering
- International Orders
- Receiving/Tracking My Order
Registering with National Underwriter
You can return to the registration area at any time to make changes to your information or if you forget your password.
Many products are listed in more than one category so that you can find them more easily.
If you know exactly what you are looking for and would rather search by product name or author, you can type in the keywords in the search box at the top right hand side of the page. Each individual product page contains a description and picture. Many selections also have text excerpts and a table of contents. You also can receive more information on a product by contacting customerservice@SummitProNets.com
You can order products online by going to that product's individual page and adding it to your shopping cart. Your shopping cart keeps track of your orders that you have selected on our site. You can view your shopping cart at any time by clicking the 'Your Shopping Cart' link at the top right hand side of the site. When you are ready to purchase your products, click on the green 'Checkout' button.
Any sale prices will automatically be applied to your order form. If your company or organization receives a special discount from National Underwriter, it will be applied after you enter your provided code on your order form.
You will receive a confirmation via e-mail once your order has been processed. If you do not receive this e-mail, or if you have any questions about your order, please contact customerservice@SummitProNets.com.
- What address do I remit payment to?
39680 Treasury Center
Chicago, IL 60694-9600
- What methods of payment can I use?
We accept Visa, MasterCard & American Express. If you prefer to receive an invoice with your shipment, please call our customer service department at 800-543-0874 with your company purchase order number.
- What is your return policy? How do I return this product?
We have a 30-day return policy on books. There are instructions on the back of the invoice on how to return an item. Unopened software may be returned within 30 days.
- How can I request a copy of my invoice?
Please call Customer Service at 800-543-0874 or email customerservice@SummitProNets.com. Please have your invoice number and customer number ready.
- Can we ship to a PO Box?
No, UPS will not ship to a PO BOX.
Special Ordering and Group Ordering
Ordering By Printed Form: If you would like to order using a printed form, please Download the Print Order Form in PDF format and use one of the following methods to send it to us:
- Phone: 800-543-0874
- Fax: 800-874-1916
- E-mail: customerservice@SummitProNets.com
- U.S. Mail:
Summit Professional Networks
5081 Olympic Blvd.
Erlanger, KY 41018
Do I need to add sales tax if I’m mailing/faxing in an order?
Residents in the following states please add the appropriate sales tax.
CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MI, MN, MO, NJ, NY, OH, PA, TX, VA, & WA
How do I place an International order? The web won’t allow me.
Please call Customer Service at 800-543-0874, email customerservice@SummitProNets.com or fax your order to 800-874-1916.
Receiving/Tracking My Order
National Underwriter uses the most trusted delivery services to send your order in a timely and convenient method. However, if you are concerned about your shipment, please contact our Customer Service department at customerservice@SummitProNets.com. They will be happy to track your order and provide you with updated information.
- How long will it take for me to receive my order?
Shipping time will vary depending on your location, but most customers receive their order in 4-5 business days.