Tuesday, November 15

11:15 AM-12:15 PM

Investigations Track

Integrating Technology into Fraud Investigation

In this session, you'll learn the best practices one carrier uses to integrate new technology and adapt existing legacy systems into its fraud-prevention operations. You'll hear a case study on how to operate a "paperless" claims system and use Internet access and training, in-house and industry databases, several effective technological tools and programs, and data-mining software.

Craig Pusser

SIU Supervisor

California State Automobile Association